Shipping Policy
Thank you for shopping at ipwrpro.com. to track your order please contact info@ipwrpro.com so that we can provide you order tracking number.
1. Order processing time
● It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
● Generally, orders are shipped within 1 business day after order confirmation/payment. Orders made on the weekends might experience delay.
● Our warehouse is open Monday through Friday during normal business hours, excluding public holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.
2.Shipping Cost & Shipping Time
● We only ship to the United States，shipping to other countries is not accepted. All our products are shipped for free with Standard Shipping.
● Shipment will be sent free via USPS, Shipping time is about 5-10 business days. We will select the carrier with the fastest delivery time based on your billing address.
Total delivery time = processing time + shipping time : So all the adapter chargers estimated delivery time is 6-10 business days.
3.Tracking
● You will receive an email after your order has shipped. Tracking number will be provided (tracking number will be active within 24 hours). Note: It may take longer during events or holidays.
● It may take 48 to 72 hours for the tracking information to update.
● If you can't track your parcel normally, please Contact Us, we will solve the problem within 48 hours.
4.Delivery time exceeded
● If your order is delayed, please Contact Us by e-mail info@ipwrpro.com, we will check the situation with the transport company in time. Thank you for your understanding and support.
5.Change delivery address
● Please make sure your delivery address is correct. If you want to change address, please send us an email within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.
6. Order cancellation
● We can cancel your order if you Contact Us in time after your purchase. If payment has been completed and your shipment has not been shipped, you may cancel your order prior to item delivery. We will refund the full amount of money.
● Orders cannot be canceled once the package has been shipped.
7. Item not received
● Usually, we provide the tracking number and tracking link in a timely manner. If you don't receive the item for a long time, please Contact Us timely. We will confirm this with the couriers and contact you ASAP.
● If the product is lost in transit, we will arrange an exchange for you and cover the shipping costs ourselves. Or full refund if you no longer need the item.
8.Tax information
● The customs duties involved are borne by ipwrpro.com. In addition to the product price, our customers do not need to pay any other fees.
info@ipwrpro.com
