We warrant that the products sold on our website, other than those expressly stated, are new and free from defects in material and workmanship. Our detailed policy is as follows:
1. We guarantee our products for 1 year under normal, non-commercial use. During the first thirty (30) days from the date of purchase, we will repair or replace the defective product.
2. The warranty period is one year from the original purchase date.
Products that are replaced for the customer's own reasons do not have a shelf life of one year.
Due to the quality of our products, the products replaced by customers have a shelf life of one year.
3. Proof of purchase must be provided with all warranty claims, where applicable.
4. Warranty process:
● Write us a letter with your specific situation, attach product photos and/or videos, and tell us your order number.Our customer service staff will determine eligibility for a warranty request within 3 business days.
● If your warranty is approved, we will send you a return address and instructions on how and where to ship your package. (Note: Unauthorized returns will not be accepted).
● After receiving the product, we will inspect the item within 2 working days and then provide the warranty.
Please contact us as follows:
www.ipwrpro.com
info@ipwrpro.com