- Model: USIP-5V-2A-Micro-Car-891
- 261 Units in Stock
- Manufactured by: Acer
Thank you for shopping at ipwrpro.com. to track your order please contact info@ipwrpro.com so that we can provide you order tracking number.
1. Order processing time
● It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
● Generally, orders are shipped within 1 business day after order confirmation/payment. Orders made on the weekends might experience delay.
● Our warehouse is open Monday through Friday during normal business hours, excluding public holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.
2.Shipping Cost & Shipping Time
● We only ship to the United States，shipping to other countries is not accepted. All our products are shipped for free with Standard Shipping.
● Shipment will be sent free via USPS, Shipping time is about 5-10 business days. We will select the carrier with the fastest delivery time based on your billing address.
Total delivery time = processing time + shipping time : So all the adapter chargers estimated delivery time is 6-10 business days.
3.Tracking
● You will receive an email after your order has shipped. Tracking number will be provided (tracking number will be active within 24 hours). Note: It may take longer during events or holidays.
● It may take 48 to 72 hours for the tracking information to update.
● If you can't track your parcel normally, please Contact Us, we will solve the problem within 48 hours.
4.Delivery time exceeded
● If your order is delayed, please Contact Us by e-mail info@ipwrpro.com, we will check the situation with the transport company in time. Thank you for your understanding and support.
5.Change delivery address
● Please make sure your delivery address is correct. If you want to change address, please send us an email within 24 hours after payment. We are not responsible for incorrect or non-existent addresses.
6. Order cancellation
● We can cancel your order if you Contact Us in time after your purchase. If payment has been completed and your shipment has not been shipped, you may cancel your order prior to item delivery. We will refund the full amount of money.
● Orders cannot be canceled once the package has been shipped.
7. Item not received
● Usually, we provide the tracking number and tracking link in a timely manner. If you don't receive the item for a long time, please Contact Us timely. We will confirm this with the couriers and contact you ASAP.
● If the product is lost in transit, we will arrange an exchange for you and cover the shipping costs ourselves. Or full refund if you no longer need the item.
8.Tax information
● The customs duties involved are borne by ipwrpro.com. In addition to the product price, our customers do not need to pay any other fees.
info@ipwrpro.com
If you are not satisfied with your purchase and wish to return it for a refund, you may contact our Customer Service Department and obtain a Return Material Authorization (RMA) number within fifteen (15) days of purchase. Returns within thirty (30) days of purchase will be subject to an exchange, credit, or refund at our discretion. Products returned for refund or exchange must be in their original packaging and must be complete and undamaged. Customer is responsible for shipping costs for returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damage and use a shipper who can provide you with proof of delivery. Our return policy is a refund of the purchase price (excluding shipping and handling fees)., as long as you contact us within 30 days of receiving your item, we will process your return / exchange request. The request after 30 days will not be honored. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed. Please make sure you contact us by email first (info@ipwrpro.com).
1. Return & Exchange Conditions
● Products returned without authorization will not be accepted.
● Products must be returned within 30 days of receiving them.
● All items must be in the same condition as you received them, unworn or unused, with tags and in original packaging. You will also need a receipt or proof of purchase.
● When returning or exchanging items, customers must use a shipping method that provides tracking information.
2. Non-returnable items:
● Damage / loss caused by customers is not refundable.
3.We accept return methods:
● Our accepted method of return is by post.
4. General return process:
● Initiate a return: write to us at info@ipwrpro.com with product photos and / or videos and tell us your order number. Our customer service staff will determine eligibility for a refund request within 3 business days.
● Return the item: If your return is approved, we will send you a return address and instructions on how and where to ship your package. (Note: Items returned without authorization will not be accepted）.
● Refund or Exchange: After receiving the return / exchange, we will inspect the item within 2 business days, then provide replacement or refund.
5. Return Fee:
● No processing fee charged to consumers for returning a product.
● If the return/exchange is due to our problems (such as: incorrect products, product quality problems), we will provide you with a full refund or exchange. We will pay shipping costs for returns/exchanges.
● If the return/exchange is due to a buyer problem (such as: I don't like the item / want it, ordered the wrong product / size), the buyer pays the return/exchange shipping fee and we will not refund the original shipping cost .
● If the product returned by the customer is damaged or lost in transit, we will contact the customer by mail within two business days to confirm the problem with the customer. If the customer requests a refund, we will deduct 20% of the order price and provide the customer with a partial refund.
6. Refunds:
● After we have received and inspected your return, we will notify you whether the return is approved or rejected. If accepted, your refund will be credited to your original payment method within 2-3 business days.
● If you don't receive your refund within 2-3 business days, please check your bank account again. Then contact your bank or credit card company. It may take a while for your return to be officially posted. If you've done all of these and still haven't received your refund, please contact us at info@ipwrpro.com.
7. Order cancellation:
● We can cancel your order if you contact us in time after your purchase. If payment has been completed and your shipment has not been shipped, you may cancel your order prior to item delivery. We will refund the full amount of money.
● Orders cannot be canceled once the package has been shipped.
8. Return Merchandise Authorisation (RMA) Procedures
1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please contact us to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
info
@ipwrpro.com
